Privacy Policy

We collect information that you provide directly to us, including: • Personal Information: Name, email address, phone number, date of birth, and address • Medical Information: Dental history, medical conditions, allergies, and treatment records • Payment Information: Billing address and payment method details (processed securely) • Appointment Data: Preferred times, service requests, and booking history • Communication Records: Messages, emails, and phone call records with our clinic We also automatically collect certain information when you visit our website: • Technical Data: IP address, browser type, device information, and operating system • Usage Data: Pages visited, time spent on pages, and navigation patterns • Cookies: We use cookies to enhance your experience and remember your preferences

We use your information for the following purposes: • Providing Dental Services: To deliver quality dental care and maintain your medical records • Appointment Management: To schedule, confirm, and remind you of appointments • Communication: To respond to inquiries, send updates, and provide customer support • Treatment Planning: To develop personalized treatment plans and track progress • Payment Processing: To process payments and manage billing • Legal Compliance: To comply with healthcare regulations and legal requirements • Service Improvement: To analyze and improve our services, website, and patient experience • Marketing: To send promotional materials (with your consent, which you can withdraw anytime) We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances: • Healthcare Professionals: With specialists, laboratories, or other healthcare providers involved in your care • Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, IT services, etc.) • Legal Requirements: When required by law, court order, or government regulation • Emergency Situations: To protect health and safety in emergency situations • Business Transfers: In connection with a merger, acquisition, or sale of assets (with your notification) • With Your Consent: When you explicitly authorize us to share your information All third parties are bound by confidentiality agreements and are required to keep your information secure.

We implement robust security measures to protect your information: • Encryption: All sensitive data is encrypted both in transit and at rest • Access Controls: Strict access controls limit who can view your information • Secure Systems: Our systems are regularly updated and monitored for vulnerabilities • Staff Training: All staff members receive training on privacy and data protection • Physical Security: Physical records are stored in secure, access-controlled facilities • Regular Audits: We conduct regular security audits and assessments • Incident Response: We have procedures in place to respond to any security incidents However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

You have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your information (subject to legal retention requirements) • Restriction: Request restriction of processing your information in certain circumstances • Portability: Request transfer of your information to another healthcare provider • Objection: Object to processing of your information for marketing purposes • Withdraw Consent: Withdraw consent for specific uses of your information at any time To exercise these rights, please contact us using the information provided at the end of this policy.

Our website uses cookies and similar tracking technologies: • Essential Cookies: Necessary for the website to function properly • Analytics Cookies: Help us understand how visitors use our website • Preference Cookies: Remember your settings and preferences • Marketing Cookies: Track your browsing to provide relevant advertisements You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We also use third-party analytics services (such as Google Analytics) to help us improve our website. These services may collect information about your online activities over time and across different websites.

We retain your information for as long as necessary to: • Provide our services and maintain your dental records • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements • Fulfill the purposes outlined in this policy Medical Records: Retained for a minimum of 10 years as required by healthcare regulations Personal Information: Retained while you are an active patient and for 3 years after your last visit Marketing Data: Retained until you unsubscribe or request deletion After the retention period, we securely delete or anonymize your information.

We are committed to protecting children's privacy: • We do not knowingly collect personal information from children under 13 without parental consent • For patients under 18, we require parental or guardian consent for treatment • Parents/guardians have the right to review and request deletion of their child's information • We take additional precautions to protect children's sensitive information If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

We may update this Privacy Policy from time to time to reflect: • Changes in our practices • Changes in applicable laws and regulations • New technologies or security measures • Feedback from patients and regulatory authorities When we make significant changes: • We will post the updated policy on our website with a "Last Updated" date • We will notify you via email or prominent notice on our website • We may request your consent for material changes affecting how we use your information We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices: Shari Dental Clinic 1st & 2nd Tribhuvan Chamber Bus Stand Ni Baju Ma Visnagar, Gujarat 384315 Phone: +91 94279 89882 Email: privacy@sharidental.com Privacy Officer: Dr. Rajesh Patel Office Hours: Monday - Saturday, 9:00 AM - 7:00 PM We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.